• WACOAL FOR ALL

Terms of Service

Welcome to use of www.wacoal.co.th (the “Website”) under the management of Thai Wacoal Public Company Limited. When you use the website www.wacoal.co.th continuously, whether in whole or in part, the Company shall assume that you have read these terms and conditions and that you accept all of these terms and conditions. If you do not agree to these terms and conditions, including any revised terms and conditions, you may immediately cease using this website.

General Agreement

  • The Company reserves the right to amend, modify, change or cancel the Terms and Conditions, including other agreements on the Website, without prior notice.
  • These Terms and Conditions are considered a contract for the sale of goods and/or products and/or services between the Company and you, the customer, based on the details as stated in this Agreement. If the agreement between the Company and you conflicts with or is different from this Agreement, the Company and you agree to adhere to this Agreement as the main one.
  • When you use this website, the company considers that you consent to the company to manage your information. When you register as a member and purchase products, fill in contact information for delivery.
  • The Company reserves the right to consider selling products to customers who are distributors or engaged in wholesale business.
  • Any order placed and/or rejection and/or cancellation of the Product is deemed to be made by you and you are bound by such order in all respects.
  • Certain services and features that involve registering as a member or registering to obtain additional information may appear on the Website, which requires you to agree to provide accurate and up-to-date information at all times and promptly update such information if there are any changes. All users of the Website are responsible for keeping their passwords and other account secure. The account holder is responsible for all actions that occur under such password or account.
  • In case you cannot remember your password or account, the company will not be responsible, directly or indirectly, for any loss or damage that occurs as a result of or in connection with your failure to comply with this section. In the event that the user becomes aware that someone else has used the user’s account name and password without the user’s consent for any purpose, the user must immediately notify the company so that the company can cancel the order for products/services or any transactions resulting from such actions. You can contact the Call Center at 02-296-9979 or email wacoalonline@wacoal.co.th or Line@: @wacoal.th immediately.

Intellectual property

  • This website consists of various contents, both text, information, images and sounds, photographs, video clips, website formats, product text, other articles that appear on this website, including other sales channels and trademarks that are owned by the company. They are registered copyrights of the company and are protected by laws regarding intellectual property. All copyrights and intellectual property contained in this website are the property of the company. Permission has been granted by those who have the rights to use them as part of this website.
  • All trademarks, trade names, logos, emblems, slogans, know-how, information, trade secrets, both registered and unregistered, or eligible for registration, including other property rights that the Company uses or develops, are subject to the protection of relevant intellectual property laws and other laws under the Kingdom of Thailand.
  • The Company has the right or authority to control the use of such content. It is prohibited to reproduce, modify, store, transfer, copy, publish to the public or do anything that infringes on copyright or intellectual property rights without prior written consent from the Company.

Product prices and details 

  • The Company attempts to display the prices that appear on the website as accurately and precisely as possible. If any errors are found regarding the prices that you have ordered, the Company will notify you as soon as possible.
  • The Company attempts to provide product descriptions, product information, product photos that appear in catalogs or descriptions on the website as accurate and precise as possible. You acknowledge and agree that access may contain inaccuracies. If you are not satisfied or find that the product details do not match the actual product, you may proceed to receive after-sales service to request a refund or request a replacement product in accordance with the Company's product return policy.
  • All product images and information displayed on this website are displayed as is and are used for the purpose of showing customers the product characteristics only. The size, quality , height and color of the actual product may differ from those shown on the website.
  • Product prices at each time may change according to the company's sales promotions. The company reserves the right to change prices without prior notice.
  • Any price changes will not affect orders that the company has already confirmed with you, including orders that the company has already completely shipped to you.

Product availability

  • The Company endeavors to display and update the availability of products that appear on the Website as accurately and precisely as possible. If any errors are found regarding the availability of products that you have ordered, the Company will notify you as soon as possible.
  • In the event of an error regarding product availability information, which may cause a product shortage or other problems that prevent the company from delivering the product, you and the company have the right to cancel the order. If your order is canceled but you have already paid, the company will refund the money according to the company's refund policy.

Online Order Management 

  • When you have completed the order process as specified on the website, such order is considered as only an offer from the customer . The company is not responsible for providing the products to you until the company has agreed or accepted the customer's order.
  • If the products listed on the website are out of stock from time to time or are unavailable , the Company reserves the right to offer other products of similar value and type instead or to hold your order until the products you ordered are back in stock at the Company.

Cancellation of product orders

  • The Company may cancel the customer's order if it is found that the product is out of stock or has stopped production or for any other reason that the Company is unable to accept the order from you. The Company will inform you of such problem so that you can refund or find other products as a replacement.
  • The Company reserves the right to refuse or cancel orders from you. In the event that an order is canceled without your fault, the Company reserves the right to provide compensation in the form of a refund or the ordered product or other products of the Company only.
  • The company reserves the right to cancel the order immediately if it is found that the purchase is not in accordance with the conditions set by the company or is a commercial purchase.
  • If your order is cancelled, you will be notified of the order cancellation via email or phone call.

How can I cancel an order?

  • In case you have not yet paid for the product, you can call the Call Center at 02-296-9979 or email wacoalonline@wacoal.co.th or Line@: @wacoal.th to cancel the order. The product will be canceled immediately.
  • In case you have already completed the payment, whether by credit card or cash, please call the Call Center at 02-296-9979 or email wacoalonline@wacoal.co.th or Line@: @wacoal.th . The officer will check the status of the delivery. If the product has not been delivered, the delivery will be canceled and a refund will be made according to the payment method within 15-30 business days.
  • In the event that you do not call to cancel the order but wish to cancel the order when the product is delivered to you by the shipping company staff, the company reserves the right to consider canceling the receipt of the product as appropriate and from the consideration of the customer service department staff.
  • If it is considered that the cancellation of the product is acceptable, the company will refund the product price to you according to the product list and payment method. The refund period is 15-30 business days.

Payment 

  • You can pay for the product via credit card, debit card, or bank transfer. You must pay for the product in full and according to the product code information shown on the website.
  • If you do not pay within the specified 3 days, the system will automatically cancel the order immediately or if it is not complete , the company reserves the right to cancel your order.

Returns / Refunds Policy

Wacoal provides the highest level of customer satisfaction. In case the product does not fit or the design is not satisfactory, you can exchange the product with Wacoal.

The customer will return Wacoal products under the following conditions:

  • There must be no removal of the product code and price tags, or any care instructions attached to the underwear.
  • Underwear must be in its original condition, unwashed, and free of stains from trying on the product for hygiene reasons. All products that have been worn are non-refundable.
  • The product to be exchanged must be of the same price as the product to be exchanged.
  • Product returns must not exceed 1 time and must not exceed 20 days from the date of payment.
  • The customer must inform Wacoal of the return shipping registration number to confirm the return of the product to Wacoal.

In case of exchange/return before receiving Wacoal product

  • The customer must cancel the original order that the customer wants to change the online order information such as size , color , phone number , delivery address, etc.
  • The customer orders products in a new purchase order according to the online purchase order information that the customer desires.

How to refund

  • The company is ready to refund you if it can be proven that the damage occurred before the product was delivered. The refund will depend on the payment method you used to order the product.
  • Regardless of how the customer pays, the company will refund by transferring money to the customer's savings account within 7 business days from the date the company has verified and confirmed the receipt of the returned product. The customer's account number must match the one who ordered the product.
    Customers can contact us for inquiries at
    Call: 02-296-9979
    Email: wacoalonline@wacoal.co.th
    Line@ : @wacoal.th

Product delivery

  • Thai Wacoal Public Company Limited will deliver products to customers via DHL eCommerce delivery service, DHL eCommerce Solutions (Thailand) Co., Ltd., free of charge. The delivery time for Bangkok and its vicinity is 2-3 days, and for other provinces it is 3-5 days.
  • Delivery of goods may sometimes be affected by delays due to force majeure such as natural disasters or political impacts, which may result in delays of more than 5 business days. The company will try to coordinate with the shipping company to resolve the problem so that you receive the goods as soon as possible.

regulation

  • The Company shall not be liable for any damages, including any direct, indirect, special, incidental or consequential losses, damages or expenses, arising from your access to this website or any website linked to this website or any inability of any person to access it. In addition, the Company shall not be liable for any losses, damages or expenses resulting from any failure of use, errors, omissions, interruptions, defects, imperfections, computer viruses, even if the Company or the Company has been advised that such losses, damages or expenses may arise.

Applicable Law

  • Use of this website or interpretation of these terms and conditions of use of this website shall be governed by the laws of Thailand. Any disputes relating to these terms and conditions shall be governed by the laws in force in the Kingdom of Thailand and shall be subject to the exclusive jurisdiction of the Thai courts.

Service registration

  • You can register as a user of the product ordering service at the website www.wacoal.co.th and agree to provide correct and true information, including contact names, contact address, and telephone number, for the benefit of the contact and purchase process between the company and you, the website member.
  • In the event of any changes, you agree to immediately notify the Company of such changes by notifying the Company via the website or by contacting the officer and notifying the Company.
  • You agree to keep your password for accessing the website confidential and not disclose it to anyone. Accessing the website through your account and password is your sole responsibility.
  • If you wish to cancel your registration with the Company, please notify us of your request to cancel your registration, which will be effective when the Company has accepted your cancellation request by sending a notification via your email.
  • The Company reserves the right not to cancel the Customer's registration and/or order and/or service receipt.
  • In addition, the cancellation of your registration will not affect the terms and conditions of the purchase of products or services that have already been made and/or the purchase of products or services that are continuous purchases.

Contact Customer Service

  • If you encounter any problems accessing the website, need assistance with services and products, or if you have any complaints, suggestions or recommendations for the company, you can contact and talk via the Call Center number 02-296-9979 or email wacoalonline@wacoal.co.th or Line@: @wacoal.th. The officers will promptly provide assistance, service, listen and facilitate you as best as possible.