Wacoal delivers free products on every order.

  1. The company ships products only after checking that the customer has confirmed the order and notified payment.
  2. Customers can contact the company during business days and hours. (Service every day) from 8:00 a.m. - 10:00 p.m. After 10:00 p.m. when customers ask for information. The staff will answer questions on the next day at the specified time.
  3. The company delivers products for Bangkok and surrounding areas in 2-3 days, for other provinces 3 - 5 business days after the customer completes payment.
  4. The company delivers products for free within Thailand only through the Kerry Express service of Kerry Express (Thailand) Co., Ltd.

  • Conditions of responsibility for product delivery
  1. In the event that there is a problem in delivery management due to the company's mistake. and the customer has been notified by the company within the time specified in the conditions The company is happy to be responsible for new deliveries to customers.
  2. In the case that the company Unable to deliver products or delayed delivery due to force majeure events beyond the control of the company, such as natural disasters. Turbulence caused by terrorism or demonstrations strike Accidents that are beyond our normal control, etc. The company has the absolute right to postpone the delivery time or cancel the delivery of the product and any other operations. They may not be able to notify customers late. And the company will not be responsible for problems and impacts from delivery caused by the above force majeure events. We ask for forgiveness and understanding from all customers here.
  • Notification of order cancellation

If the customer wants to cancel the order You can cancel through the system on the website where you ordered the product or by contacting the Call Center number 02-296-9979. or email to wacoalonline@wacoal.co.th or Line@: @wacoal.th where the customer must notify before the company will deliver the product.

  • Order cancellation conditions
  1. The customer can cancel the order transaction. Only in the case that the product has not yet been shipped.
  2. To cancel an order In the case where the customer has already transferred money The company will transfer the money back to the customer as soon as possible.
  3. To refund the product price The company will transfer the refund to the account of the person who ordered the product only.