Shipping Policy
Shipping Terms
1. The company will deliver the products only after the customer has confirmed the order and has notified the payment.
2. Customers can contact the company during business hours (service every day) from 8:00 a.m. to 10:00 p.m. After 10:00 p.m., when customers ask for information, the staff will answer the questions on the next day of the specified time.
3. The company delivers products for Bangkok and its vicinity within 2-3 days, and for other provinces within 3-5 business days after the customer has completed the payment.
4. The company delivers products for free within Thailand only through DHL eCommerce service, DHL eCommerce Solutions (Thailand) Co., Ltd.
Terms and conditions of responsibility for product delivery
1. In the event that there is a problem in the delivery management due to the company's error and the customer has been notified by the company within the time specified in the terms and conditions, the company is willing to take responsibility for the new delivery to the customer.
2. In the event that the company is unable to deliver the products or the delivery is delayed due to force majeure that is beyond the company's control, such as natural disasters, turmoil from terrorism or protests, strikes, accidents that are beyond normal control, etc., the company has the absolute right to postpone the delivery of products or cancel the delivery of products and any other actions at all, without being able to inform the customer in advance. The company will not be responsible for any problems and impacts from the delivery caused by the above force majeure. We apologize and understand from all customers here.
Order Cancellation Notification
If customers wish to cancel an order, they can cancel via the website where they ordered the product, or contact the Call Center at 02-296-9979, email wacoalonline@wacoal.co.th , or Line@: @wacoal.th. Customers must notify the company before the company ships the product.
Conditions for order cancellation
1. Customers can cancel the order only if the product has not been shipped.
2. In order to cancel an order, if the customer has already transferred money, the company will refund the money to the customer as soon as possible.
3. In refunding the product price, the company will transfer the money back to the account of the product purchaser only.